Exchange rules
Last Updated: June 08, 2026
1. General Provisions and Terms
1.1. This User Agreement (hereinafter referred to as the "Agreement") governs the relationship between Tarifex.io (hereinafter referred to as the "Service") and the individual using the website, interface, software, and other services provided by the Service (hereinafter referred to as the "User").
1.2. By using the website or services of Tarifex.io, the User confirms that they have read the terms of this Agreement, as well as the AML/KYC Policy and Privacy Policy, fully accept them without reservations, and undertake to comply with the established rules. In case of disagreement, the User must immediately leave the website.
1.3. The following key terms are used in this Agreement:
Service (Tarifex.io) — an online platform providing technological solutions for the exchange of digital assets.
User — a legally capable individual who has reached the age of 18 and has accepted the terms of the Agreement.
Digital Asset (Cryptocurrency) — a digital unit of account based on blockchain technology (including tokens and stablecoins).
Order — a User's proposal to exchange digital assets through the web interface of Tarifex.io.
2. Subject of the Agreement
2.1. The Service provides Users with services for the exchange, conversion, and transfer of digital assets in accordance with the current rates published on the website.
2.2. Exchange in all directions is carried out at a floating rate. The estimated calculation upon creating an order is preliminary. The final amount is determined automatically by the system after receiving the required number of network confirmations (based on Binance, HTX, or KuCoin quotes). Due to market volatility, the final payout may differ from the preliminary estimate, both upward and downward.
2.3. The Service does not engage in banking or financial activities requiring licensing. Payment processing is performed by third-party payment providers.
2.4. The Service does not accept, store, or manage Users' funds. All operations are final and are not subject to cancellation or review after the exchange is completed.
3. Rights and Obligations of the User
3.1. The User undertakes to provide accurate data upon registration and upon request by the Service.
3.2. The User is strictly prohibited from using the Service for fraud, money laundering, terrorist financing, tax evasion, or other illegal activities.
3.3. It is prohibited to use technologies (VPN/Proxy) that conceal the real location if this complicates the KYC verification process.
3.4. The User is solely responsible for the security of their credentials, as well as for the legal origin of the funds used and the fulfillment of tax obligations in their jurisdiction.
4. Rights and Obligations of the Service
4.1. The Service undertakes to ensure the uninterrupted operation of the platform within its technical capabilities.
4.2. The Service applies strict measures to prevent money laundering (AML) and has the right to suspend, block, or cancel operations upon detecting suspicious activities.
4.3. Upon official requests from competent state authorities, the Service has the right to transfer necessary information in the manner prescribed by law.
5. Services of the Service and Execution Procedure
5.1. All operations are carried out exclusively through the official domain tarifex.io. The Service bears no responsibility for the actions of scammers on fake resources.
5.2. Processing Times: The average processing time for automated orders is up to 60 minutes, for manual orders — from 20 minutes to 6 hours (excluding periods of technical maintenance or abnormal blockchain network load).
5.3. The Service has the right to refuse to provide services or suspend service without explaining the reasons, guided by internal security regulations.
5.4. Manifest Error
In the event of a technical, software, system, or other manifest error resulting in the incorrect display of the exchange rate, calculation of the exchange amount, fees, payout amount, or any other parameters of an exchange order, the Service reserves the right to suspend the processing of the order, recalculate the transaction based on the actual market conditions at the time of processing, or cancel the transaction and issue a full refund of the funds received from the User. Such errors shall not constitute a breach of the Service’s obligations and shall not entitle the User to demand execution of the exchange under the erroneously calculated terms.
6. Costs of Services and Fees
6.1. Current rates are posted on the website and may change without prior notice.
6.2. The Service is not liable for the User's financial losses due to market rate fluctuations during order processing.
6.3. Blockchain network fees (Network Fee) are paid by the User and are not included in the exchange rate unless stated otherwise.
7. Liability of the Parties
7.1. The maximum liability of the Service cannot exceed the amount actually transferred by the User for a specific operation.
7.2. The Service is not liable for failures of third-party payment systems, blockchain network congestion, or User errors (providing incorrect details).
7.3. Claim Deadlines: Any claims regarding exchange operations are accepted strictly within 24 (twenty-four) hours from the moment the transaction is performed. Upon expiry of this period, the operation is deemed successfully completed.
8. Refunds and Suspensions of Operations
8.1. Refunds are governed by AML/KYC procedures and are carried out only after verifying the legal origin of the assets.
8.2. Upon detecting high risks, the Service has the right to freeze funds for up to 180 calendar days (with the possibility of extension at the request of authorities).
8.3. Refunds are issued exclusively to the original sender's address. The refund fee may be up to 5% to cover the operational expenses of the Service.
9. Force Majeure
9.1. The Parties are released from liability for non-fulfillment of obligations caused by force majeure circumstances.
9.2. Force majeure includes: natural disasters, cyberattacks (including DDoS), communication infrastructure failures, changes in legislation, sanctions, and transaction blocks by third-party banks and providers due to AML reasons.
10. Intellectual Property
10.1. All materials on the Tarifex.io website (design, code, logos, texts) are protected by copyright.
10.2. Copying, decompiling, or commercial use of platform elements without written permission is prohibited.
11. Confidentiality
11.1. The collection and processing of personal data are carried out strictly in accordance with the Privacy Policy.
11.2. By transferring data, the User consents to its processing for AML/KYC purposes and to ensure platform security.
12. Dispute Resolution Procedure
12.1. Disputes shall be resolved through negotiations. The User must send a written claim to the Service before resorting to court. The claim review period is up to 30 calendar days.
12.2. If the dispute cannot be resolved, it is subject to consideration in court at the place of registration of the Service, applying the law of the country of registration.
13. Final Provisions
13.1. The Service reserves the right to make changes to this Agreement. The updated version takes effect upon publication on the website.
13.2. If any provision is deemed invalid, this does not invalidate the remaining clauses of the Agreement.
13.3. This Agreement is drawn up in the Russian language. In the event of discrepancies with translated versions, the Russian-language version shall have priority legal force.