Operator: Online

Exchange rules

Last Updated: June 05, 2026

This User Agreement (hereinafter — the "Agreement") governs the relationship between Tarifex.io (hereinafter — the "Service") and the individual using the website, interface, software, and other services provided by the Service (hereinafter — the "User"). The Agreement defines the rules for using the Tarifex.io website, the terms for providing digital asset exchange services, and the rights, obligations, and responsibilities of the parties.

By using the website or services of Tarifex.io, the User confirms that they have read the terms of this Agreement, as well as the AML/KYC Policy and the Privacy Policy, fully accepts them without any restrictions, reservations, or exceptions, and agrees to comply with the established rules and requirements. In case of disagreement with the terms of this Agreement or any of its provisions, the User must cease using the Service and leave the Tarifex.io website.

Key Terms

  • Service (Tarifex.io) — an online platform providing Users with technological solutions for the exchange, conversion, and transfer of digital assets in an automated or semi-automated mode.

  • User — an individual who has reached the age of 18, possesses full legal capacity, and has accepted the terms of this Agreement while using the website or the Service's offerings.

  • Cryptocurrency Asset (Digital Asset) — a digital unit of account representing value based on blockchain technology (including cryptocurrencies, tokens, stablecoins, and other digital assets).

  • Payment System — a third-party platform or service used to initiate, receive, or process online payments, including fiat and cryptocurrency transactions.

  • Order (Application) — a User's proposal to purchase, sell, or exchange digital assets through the Service, submitted via the web interface of the Tarifex.io website.

  • AML (Anti-Money Laundering) — a policy and set of measures aimed at preventing money laundering and the use of the Service for illegal activities.

  • KYC (Know Your Customer) — a procedure for identifying and verifying the User, conducted by the Service or its partners to comply with legal requirements and ensure operational security.

  • Personal Data — any information directly or indirectly related to the User that allows for their identification (including name, email address, payment details, and other data).

  • Intellectual Property — results of intellectual activity, including text, images, graphic elements, software, code, design, and other materials protected by copyright.

  • Suspicious Traffic — transactions or assets that are classified as high-risk or show signs of illegal origin based on the results of AML analytics.

Subject of the Agreement

The Service provides Users with services for the exchange, conversion, and transfer of digital assets according to current rates published on the official website Tarifex.io.

All exchanges are conducted at a floating rate. The estimated calculation displayed when creating an order is preliminary. The final amount is determined automatically by the system at the moment of processing the order after receiving the necessary number of network confirmations.

The exchange rate is fixed based on quotes from Binance, HTX, or KuCoin. Due to market changes, the final payout amount may differ from the preliminary amount—either higher or lower.

The Service does not engage in banking, payment, or other financial activities requiring special licenses or permits. Payment acceptance and processing are carried out using the infrastructure of third-party payment operators and providers, who operate under their own legal framework and liability.

The Service does not accept, store, or manage Users' funds, providing exclusively a technological platform for the exchange of digital assets between parties. All operations performed through the Service are final and are not subject to cancellation, refund, or revision after the exchange is completed.

Obligations of the User

The User undertakes to provide truthful, complete, and up-to-date information during registration and upon the Service's request during operations. The User must not use the Service for illegal acts, including but not limited to fraud, money laundering, tax evasion, terrorist financing, or any other illegal activity in any jurisdiction. The User is obligated to comply with the laws of their country and other applicable legal norms when using the Service.

It is prohibited to use technologies aimed at concealing the User's real location or identity if this leads to a violation of the Service's terms, applicable laws, or hinders identity verification. The User is responsible for maintaining the confidentiality of access data (login, password, keys) and must not transfer them to third parties. All actions performed using the User's credentials are considered to have been performed by the User themselves. In the event of unauthorized access, compromised credentials, or suspicious activity, the User must immediately notify the Service. The User is solely responsible for the legality of the funds used and for fulfilling tax obligations in accordance with applicable law.

Obligations of the Service

The Service undertakes to ensure the execution of operations within its technical capabilities, making reasonable efforts to ensure the uninterrupted operation of the Service. It applies measures to prevent fraud, terrorist financing, and money laundering in accordance with applicable law. The Service reserves the right to suspend, block, or cancel operations at its own discretion if suspicious activity, violations of this Agreement, or legal requirements are identified. Upon official requests from competent government authorities, the Service will provide necessary information in the manner prescribed by law. The Service also ensures the confidentiality and protection of Users' personal data in accordance with the Privacy Policy and applicable data protection laws.

Service Operations

All operations are carried out exclusively through the official website tarifex.io. The Service is not responsible for the actions of third parties using similar domain names or fraudulent resources. The average processing time for automated orders is up to 60 minutes, and for manual orders, from 20 minutes to 6 hours, depending on the Service's load, blockchain network status, and the operation of third-party payment systems. These timeframes are estimates and may change without prior notice to the User.

The Service reserves the right to request additional User identity verification if suspicious actions are detected or as part of AML/KYC procedures. Furthermore, the Service reserves the right to refuse to provide services, suspend, or terminate the User's service without explanation, in accordance with internal regulations and security requirements.

Costs and Fees

Current rates and commissions are posted on the official website and may change without prior notice to the User. All changes take effect from the moment of their publication on the website.

The Service does not guarantee a fixed exchange rate, as it is formed automatically based on market conditions and may change during the order processing. The Service is not responsible for fluctuations in the market price of digital assets and any potential financial losses incurred by the User as a result of such changes. Fees of payment systems, processing operators, and blockchain networks are paid by the User and are not included in the exchange rate, unless otherwise specified on the Service's website.

Limitation of Liability

The Service is not responsible for any losses, delays, or failures caused by the actions of third parties, payment system malfunctions, errors or congestion in the blockchain network, transaction delays, or consequences arising from the User providing incorrect details or information outside the control of the Service. The maximum liability of the Service in any case cannot exceed the amount actually transferred by the User for a specific operation. The User independently assesses and assumes all risks associated with the use, storage, exchange, and transfer of digital assets, including risks of loss of value, wallet hacks, technical errors, and market volatility.

The Service does not compensate for possible losses incurred by the User as a result of changes in the market rate or other cryptocurrency fluctuations. The User confirms the accuracy of the provided data, the legality of the source of the funds used, and bears full responsibility for their compliance with legal requirements.

Refunds and Suspensions

Refunds are possible exclusively in accordance with the internal regulations of the Service and AML/KYC procedures, following necessary verification of the User's identity and the legitimacy of the asset origin.

The Service reserves the right to suspend or recalculate an operation unilaterally if, during the exchange or at the time of order processing, the market rate of the corresponding asset changes by 0.1% or more.

In such a case, the recalculation is carried out at the current rate at the moment the Service system processes the order. In the event of detecting suspicious assets or transactions, the Service has the right to suspend or freeze funds for up to 180 (one hundred and eighty) calendar days, and in the presence of official requests from competent authorities — to extend the freeze until the verification is completed.

A refund fee may be up to 5% of the refund amount and is charged to cover administrative and operational costs related to the incident.

Refunds are made exclusively to the original address (wallet or account) of the sender for security reasons and compliance with AML/KYC policies — transfers to other details are not permitted.

The Service is not responsible for losses or the impossibility of returning funds caused by the User's errors when entering details, including an incorrect wallet address, network selection, transfer amount, or other incorrect data.

Force Majeure

The Service is exempt from liability for partial or full non-fulfillment of obligations if such non-fulfillment is caused by force majeure circumstances beyond the reasonable control of the Service, rendering the fulfillment of obligations impossible or significantly hindered.

Such circumstances include, but are not limited to: fires, natural disasters, cyberattacks, failures in communication networks or payment systems, DDoS attacks, infrastructure outages, provider disruptions, changes in legislation, sanctions, military actions, riots, as well as illegal actions by third parties, including hacker attacks or unauthorized access to the Service's infrastructure.

Force majeure also includes blocks, delays, or cancellations of transactions carried out by third-party payment providers, banks, merchants, or blockchain networks in connection with their compliance with AML/KYC procedures or upon the request of competent authorities.

In the event of force majeure, the Service's obligations are suspended for the duration of these circumstances and resume after they have ended without the accrual of fines, penalties, or compensation to the User. In the event of force majeure, the Service may, if possible, notify the User through available communication channels about the nature of such circumstances and the estimated duration. Failure to provide timely notification is not considered a breach of obligations by the Service.

Intellectual Property

All materials posted on the Tarifex.io website, including but not limited to: text, images, graphics, logos, trademarks, design, software, code, databases, the structure of the site, and other objects of intellectual property, are the property of the Service or its licensors (partners) and are protected by copyright and related rights legislation. Any copying, reproduction, distribution, modification, public display, publication, or commercial use of the site materials, in whole or in part, without prior written permission from the Service, is strictly prohibited.

The User undertakes to refrain from any actions aimed at reverse engineering, decompilation, or obtaining the source code of the Service's software components.

Confidentiality

Users' personal data is processed, transmitted, and stored in accordance with the Privacy Policy posted on the official website Tarifex.io.

This Policy defines the procedure for collecting, using, storing, protecting, and disclosing information provided by Users when using the Service. By providing data to the Service, the User expresses voluntary consent to its processing, storage, and transfer for the purpose of providing exchange and transaction processing services, fulfilling legal requirements (including AML/KYC procedures and fraud prevention), ensuring account security, preventing unauthorized access, and interacting with third-party payment operators and providers involved in processing operations. The Service employs necessary organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Dispute Resolution

All disputes, disagreements, or claims arising in connection with the use of the Service shall be settled by the parties through negotiations and pre-trial procedures. The User undertakes, before going to court, to send a written appeal (claim) to the Service via the contact form or email indicated on the official website Tarifex.io.

The Service will review the claim within 30 (thirty) calendar days from the moment of its receipt and send a response to the User via the contact details provided. If the dispute cannot be settled through negotiations, it shall be subject to consideration in court at the place of the Service's registration, in accordance with the applicable law of the jurisdiction of registration. The relationship between the User and the Service is governed by the substantive law of the country of the Service's registration, excluding conflict of laws rules.

Limitation of Liability Period

User claims related to exchange operations must be submitted within 24 (twenty-four) hours from the moment the operation is performed. After this period, claims will not be considered, and the operation will be considered completed and confirmed by the User.

Updates and Notifications

The Service reserves the right at any time to make changes and additions to this Agreement, as well as to tariffs, service rules, and internal policies (including AML/KYC and Privacy Policy) without prior notice to the User.

The updated version of the Agreement takes effect from the moment of its publication on the official website Tarifex.io and has the same legal force as the previous version. The User undertakes to monitor changes to the terms of the Agreement independently. Continued use of the Service after changes are made constitutes full and unconditional acceptance of the updated version by the User.

Final Provisions

This Agreement governs the relationship between the User and the Service regarding the use of the Tarifex.io website and the services provided through it. This Agreement constitutes the entire and exclusive agreement between the User and the Service, replacing any previous oral or written agreements, correspondence, and proposals. If any provision of this Agreement is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions, which continue to operate in full.

This Agreement is drafted in Russian, and in case of translations into other languages, the Russian version published on the official website Tarifex.io shall prevail. The effective date of this Agreement is determined by the moment of its publication on the Tarifex.io website.